Privacy Policy

1. Personal Information

When you register on our platform, book an appointment, or otherwise interact with our services, we may collect personal details such as:

• Full name
• Email address
• Mobile phone number
• Date of birth
• Gender
• Address (residential and correspondence)
• Medical history and health information
• ABHA (Ayushman Bharat Health Account) ID
• Payment information (processed securely through payment gateways)
• Emergency contact details

2. Medical Information

As a healthcare platform, we collect sensitive medical information including symptoms, medical documents, prescriptions, diagnostic reports, and consultation records. This information is collected solely for the purpose of providing healthcare services and is handled with the highest level of confidentiality.

3. Usage Data

We collect information automatically about your interaction with our platform, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Referring URLs
• Pages viewed and time spent on pages
• Dates and times of visits
• Search queries within the platform

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us understand your preferences based on previous or current site activity. You can choose to disable cookies through your browser settings, but this may affect the functionality of certain features.

5. Location Information

With your permission, we may collect location data to help you find nearby healthcare providers and facilities. You can disable location services at any time through your device settings.

1. To Provide Healthcare Services

To facilitate doctor appointments, teleconsultations, and other healthcare services. To share your medical information with healthcare providers for consultation and treatment purposes.

2. To Personalize Your Experience

To provide you with content, recommendations, and services tailored to your healthcare needs and preferences.

3. To Improve Our Platform

To improve our platform based on the information and feedback we receive from you. To analyze usage patterns and optimize user experience.

4. To Process Transactions

To process your appointments, payments, and deliver the healthcare services you request.

5. To Communicate With You

To send you appointment confirmations, reminders, prescription details, and other service-related communications. To send you occasional updates, health tips, and promotional offers (you can opt-out at any time).

6. For Legal and Safety Purposes

To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, and safety of our users and the public.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. We may share your information in the following circumstances:

• Healthcare Providers: With doctors, hospitals, and healthcare professionals to facilitate your medical consultations and treatment
• Service Providers: With trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users (e.g., payment processors, cloud storage providers), so long as those parties agree to keep this information confidential
• Legal Requirements: When required by law, court order, or government regulation
• Emergency Situations: To protect the vital interests of users or others in emergency medical situations
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business

1. Access and Update

You have the right to access, update, or correct your personal information at any time through your account settings.

2. Data Deletion

You can request deletion of your account and personal data by contacting our support team. Please note that we may retain certain information as required by law or for legitimate business purposes.

3. Communication Preferences

You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in each email. However, we may still send you service-related communications.

4. Cookie Management

You can manage cookie preferences through your browser settings.